pakrom Privacy Policy

1. Who We Are

pakrom ("we", "us", "our") is an internationally licensed online casino and sports betting platform operated for the benefit of players in Pakistan and other eligible jurisdictions. pakrom operates under an international gaming licence and is committed to handling personal data in accordance with applicable data protection standards.

For the purposes of this Privacy Policy, pakrom is the data controller in respect of all personal data collected through the platform. Our primary contact for data protection enquiries is the support team, reachable at the email address listed in Section 15 of this document.

This policy applies to all visitors, registered players, and former players whose data we continue to hold under our legal retention obligations. It covers data collected via the pakrom website, any associated mobile interface, live chat tools, email correspondence, and payment processing integrations.

2. Personal Data We Collect

pakrom collects only the personal data necessary to provide a safe, compliant, and functional gaming platform. The categories of personal data we may collect include:

Category	Examples	Purpose
Identity Data	Full legal name, date of birth, CNIC / passport number, nationality	Account registration, age verification, KYC compliance
Contact Data	Email address, mobile number, residential address (city, province)	Account communications, support, regulatory notices
Financial Data	Bank account details, JazzCash/EasyPaisa numbers, USDT wallet addresses, transaction records	Deposit and withdrawal processing, AML monitoring
KYC Documents	Scanned CNIC, utility bills, selfie with ID, proof of payment method	Identity verification, fraud prevention, regulatory compliance
Usage Data	Pages visited, games played, bet history, session duration, device type, IP address	Platform improvement, responsible gaming monitoring, fraud detection
Communications Data	Support chat transcripts, email correspondence, survey responses	Customer service, quality assurance, dispute resolution
Technical Data	Browser type, operating system, time zone, cookie identifiers	Platform security, session management, analytics

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data beyond what is strictly necessary for responsible gaming assessments.

3. How We Collect Your Data

pakrom collects personal data through the following channels:

• Direct submission: When you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or respond to a survey.
• Automated collection: Through cookies, server logs, and analytics tools as you browse and interact with the pakrom platform. See Section 7 for full cookie details.
• Third-party sources: From identity verification providers, payment processors (JazzCash, EasyPaisa, Raast, HBL, UBL, Meezan Bank, USDT/Bitcoin networks), and fraud prevention services — where we have a lawful basis to receive such data.
• Public sources: Sanctions lists, politically exposed persons (PEP) databases, and publicly available fraud registers used for AML screening.

4. Legal Basis for Processing

pakrom processes your personal data only where we have a valid legal basis. The legal bases we rely on are:

• Contract performance: Processing necessary to create and manage your pakrom account, process deposits and withdrawals, and deliver the gaming services you have requested.
• Legal obligation: Processing required to comply with AML regulations, KYC requirements, gambling licence conditions, and applicable data retention laws.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and improving the pakrom service — provided these interests are not overridden by your rights.
• Consent: Processing for optional marketing communications and non-essential cookies, where you have given clear affirmative consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. How We Use Your Personal Data

The personal data collected by pakrom is used for the following specific purposes:

• Creating, verifying, and maintaining your pakrom player account.
• Processing deposits and withdrawals via JazzCash, EasyPaisa, Raast, 1LINK, HBL, UBL, Meezan Bank, USDT, and Bitcoin payment channels.
• Carrying out age verification to ensure compliance with our strict 21+ policy.
• Conducting KYC and AML checks as required under our international gaming licence obligations.
• Detecting and preventing fraudulent activity, account abuse, bonus exploitation, and money laundering on the platform.
• Monitoring player behaviour to identify signs of problem gambling and applying responsible gaming controls where appropriate.
• Communicating with you regarding account status, transaction confirmations, security alerts, and support responses.
• Sending marketing communications, promotions, and bonus offers — only where you have opted in to receive such content.
• Analysing platform usage to improve functionality, game selection, and user experience for Pakistani players.
• Complying with regulatory reporting requirements, court orders, and requests from lawfully empowered authorities.

pakrom does not use your personal data for automated individual decision-making that produces significant legal or similarly significant effects, except where required for fraud screening, in which case you have the right to request human review of any such decision.

6. Sharing Your Data with Third Parties

pakrom does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your data only in the following circumstances, and only to the minimum extent necessary:

• Payment service providers: JazzCash, EasyPaisa, Raast, 1LINK, HBL, UBL, Meezan Bank, and cryptocurrency network operators receive transaction data necessary to process your deposits and withdrawals.
• KYC and identity verification providers: Licensed third-party verification services receive your identity documents and related data solely to complete mandatory verification checks on our behalf.
• Fraud prevention and AML screening services: We share limited data with sanctions screening and fraud detection providers to fulfil our compliance obligations.
• Technology and infrastructure providers: Cloud hosting, analytics, and platform technology partners process data on our behalf under binding data processing agreements that restrict their use of your data to defined purposes only.
• Regulatory and licensing authorities: We may disclose data to our licensing authority, financial intelligence units, or law enforcement agencies where required by law or by our licence conditions.
• Professional advisers: Lawyers, auditors, and compliance consultants may access data on a confidential basis where necessary for legal or regulatory proceedings.

All third parties who process personal data on behalf of pakrom are subject to contractual obligations that require them to protect that data and restrict its use to the specified purpose.

7. Cookies and Tracking Technologies

pakrom uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. The types of cookies we use are:

• Strictly necessary cookies: Required for the platform to function. These include session management cookies, security tokens, and login state cookies. They cannot be disabled without breaking core platform functionality.
• Performance and analytics cookies: Used to understand how players interact with the pakrom platform — which pages are visited most, how long sessions last, and where technical errors occur. This data is aggregated and anonymised wherever possible.
• Functional cookies: Store your preferences such as language settings, preferred payment method display, and notification choices to improve your experience on return visits.
• Marketing cookies: Used only where you have consented to receive targeted promotional content. These track whether you have engaged with a particular bonus offer or promotional campaign.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core pakrom platform but may limit certain personalisation features. A full cookie list is available on request from the support team.

8. Data Security

pakrom takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, alteration, or disclosure:

• All data transmitted between your device and the pakrom platform is encrypted using 256-bit SSL/TLS protocols.
• Personal data and financial records are stored in encrypted form on secure servers with restricted access controls.
• Access to personal data is limited to authorised pakrom personnel and contracted service providers on a strict need-to-know basis.
• KYC documents are stored in an isolated, access-controlled environment separate from general account data.
• Regular internal security reviews and vulnerability assessments are conducted on our platform infrastructure.
• In the event of a data breach that is likely to result in a risk to your rights and freedoms, pakrom will notify affected players and relevant regulatory authorities as required by applicable law, without undue delay.

While pakrom applies industry-standard security measures, no online platform can guarantee absolute security. You are responsible for keeping your own account credentials confidential and for notifying us immediately if you suspect unauthorised access to your pakrom account.

9. Data Retention

pakrom retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our standard retention periods are as follows:

• Active account data: Retained for the full duration of your account relationship with pakrom.
• Post-closure data: Following account closure, identity, financial, and transaction data is retained for a minimum of five years to comply with AML regulations and our licensing authority's record-keeping requirements. This period may extend to seven years where specific regulatory obligations apply.
• KYC documents: Retained for the same minimum five-year post-closure period.
• Marketing preferences and consent records: Retained until you withdraw consent, plus a further period to demonstrate compliance with consent obligations.
• Support and communications records: Retained for three years from the date of the interaction, unless part of a longer-running dispute or regulatory matter.
• Technical and usage logs: Retained for up to 13 months for security and analytics purposes, then anonymised or deleted.

When retention periods expire, data is securely deleted or irreversibly anonymised. You may request early deletion under your right to erasure (Section 11), subject to our legal retention obligations taking precedence.

10. International Data Transfers

pakrom is an internationally licensed operator. Your personal data may be processed or stored in countries outside your country of residence, including the jurisdiction where our licence is held and where our technology infrastructure is located. Some of our third-party service providers also operate from international locations.

Wherever personal data is transferred internationally, pakrom ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections in this policy. These safeguards include contractual data protection clauses and, where required, other approved transfer mechanisms.

By using the pakrom platform and accepting this Privacy Policy, you consent to the international transfer of your personal data in accordance with the conditions described in this section.

11. Your Data Protection Rights

As a pakrom player, you have the following rights in respect of your personal data. To exercise any of these rights, contact the support team at the email address in Section 15. We will respond within 30 days.

• Right of access: Request a copy of all personal data pakrom holds about you, along with information about how it is processed.
• Right to rectification: Request correction of any inaccurate or incomplete personal data held in your account.
• Right to erasure ("right to be forgotten"): Request deletion of your personal data where we no longer have a legal basis to retain it. Note that our AML and licensing retention obligations will take precedence during mandatory retention periods.
• Right to restriction: Request that we restrict processing of your data in certain circumstances, such as while an accuracy dispute is being resolved.
• Right to data portability: Receive your personal data in a structured, commonly used, machine-readable format and transmit it to another controller where technically feasible.
• Right to object: Object to processing based on legitimate interests or for direct marketing purposes. Where you object to marketing, we will cease that processing immediately.
• Right to withdraw consent: Where processing is based on your consent, withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before the withdrawal date.

pakrom will not discriminate against you for exercising any of these rights. We will not deny services, charge different prices, or provide a lower quality of service because you have exercised a data protection right.

12. Children's Privacy

The pakrom platform is strictly intended for adults aged 21 and above. We do not knowingly collect, process, or store personal data from individuals under the age of 21. Age verification is a mandatory step in the pakrom registration process, and we apply additional checks where there is any doubt about a user's age.

If we become aware that personal data has been collected from an individual under 21, we will take immediate steps to delete that data and close the associated account. Any winnings or balances on accounts belonging to underage individuals will be forfeited and reported to relevant authorities where required. If you believe a minor has registered on the pakrom platform, please notify us immediately at the contact address in Section 15.

13. Marketing Communications

pakrom will send you promotional emails, SMS messages, or push notifications about bonuses, new games, cricket betting promotions, and other platform features only where you have opted in to receive such communications at registration or through your account settings.

You can withdraw your consent to marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email we send.
• Updating your communication preferences in your pakrom account dashboard.
• Contacting the support team directly at the email address in Section 15.

Opting out of marketing communications does not affect transactional messages such as deposit confirmations, withdrawal notifications, security alerts, or mandatory regulatory communications, which we will continue to send regardless of your marketing preference.

14. Changes to This Privacy Policy

pakrom reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, we will notify registered players via email to the address on file and/or via a prominent notice on the pakrom website prior to the change taking effect.

The version number and effective date at the top of this document identify the currently applicable policy. We encourage you to review this policy periodically. Your continued use of the pakrom platform following a notified amendment constitutes your acceptance of the revised policy.

Previous versions of this Privacy Policy are available on written request to the support team.

15. Contact and Complaints

For any questions, requests, or concerns relating to this Privacy Policy or the way pakrom handles your personal data, please contact our data protection team. The email address below is provided as plain text only — it is not a clickable link.

If you are not satisfied with how pakrom has handled your personal data or responded to a request, you have the right to lodge a complaint with the relevant data protection authority in the jurisdiction governing our licence. Details of the applicable supervisory authority are available from our support team upon request.